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Our Newsletter


Shipping & Returns

Shipping and Returns

Please note that items are not guaranteed in stock due to orders being filled simultaneously. If we are unable to complete your order, you will be notified via email within 24 hours. In stock items will be shipped within 1 business day.  Items that must be ordered will be shipped within 12 days.

Deliveries must always be to a street address, not a post office box. You will be contacted by e-mail with a UPS tracking number when your order leaves our store, and can track your package by going to ups.com/tracking.

Please note: For your Protection a customer signature is required for all shipments over $250.

 Shipping to U.S. Customers

 Ground (7-10 days)     3 Day Select   2nd Day Air    Next Day (3 pm delivery)

     $12                        $26                  $42                     $60

 

Delivery prices are estimates depending on type of merchandise purchased.

Exceptions are noted in the item description.               

Shipping to International Customers

International addresses will be subject to international rates and will be shipped via U.S.Postal Service. Return postage is at purchaser’s expense. Please call 505-988-2323 or e-mail  info@originssantafe.com for specific rates.

Returns

If you are not satisfied with your purchase, return the item in its original condition within 10 days for a full refund, less shipping costs.

To receive a refund based on purchase price of the item(s) and in the original form of payment:

1. All merchandise must be returned (postmarked) within 10 days of the original purchase date.
2. The merchandise must be in its original, new condition with all tickets attached.
3. Sale merchandise may not be returned.

 

 

 

Returning your item

Complete the return section on the packing slip and include it with your merchandise. For your convenience, we have included a pre-paid United Parcel Service (UPS) return label with your packing slip. Simply complete your name and address and affix the return label to the outside of your package. We suggest that you retain a record of the return tracking number for future reference.

You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.

Your return package can be dropped off at any UPS collection location, or given to your UPS carrier. Original shipping costs and a return shipping fee of $12.00 will be deducted from your return.

If you choose to use a different return method or you no longer have the pre-paid label, we suggest that you insure your package for the full value of the merchandise in order to protect yourself from loss.

Exchanging your item

If you decide to return your item(s) in exchange for additional merchandise, you will receive a store credit for the full amount, including shipping costs. Exchanges will be processed following receipt of returned merchandise.  Store credits are redeemable at any time. Questions regarding available credit may be made via e-mail at info@originssantafe.com or by calling 505-988-2323.